Making appointments and phone calls easier
Prepare a few notes and an optional script, so calls and appointments feel more manageable.
By ADHD Unlocked editorial3 min readPublished 12 October 2026
Educational content — editorially reviewed on 12 October 2026.Not clinically reviewed. This is general information, not medical advice.
Making a phone call or getting ready for an appointment can feel like a big task, even when it is a small one. A little preparation can make it feel more manageable. Use whatever is helpful.
Before the call
- Write down why you are calling in one sentence.
- Have the details you may be asked for nearby, like a reference number, your address or a date of birth.
- Keep a pen and paper ready to note names, dates and what happens next.
An optional script
Some people find it easier to read from a few lines:
Hello, my name is ___. I'm calling about ___. Could you help me with ___? Could I just repeat that back to check I've got it right?
It is fine to say 'Can I call you back?' or 'Could you send that to me in writing?' if you need more time.
Before an appointment
- Write a short list of what you want to ask or say, most important first.
- Set a reminder for when to leave, not just the start time.
- Pack anything you need the night before.
During and after
Example: at a bank appointment you read from your list, tick off each question, and write down the next step before you leave. Afterwards, add any follow-up date to your calendar straight away.
Other ways to get in touch
If calls are hard, many organisations also offer email, online forms or chat. You can also ask someone you trust to sit with you while you call.